Our Adagio Accounting Support Blog

    Question: We got a new batch of checks starting at 300000, but we had to discard the whole batch because it was defective. Our new batch of checks will start at 10000 and we are wondering where to reset the starting check number back to 10000. Answer: In...

    Question: We have special prices set up. When entering an order, the “Prices” button does not appear in the line item detail. The box to pick the price comes up when we get to the unit price field, but the “Prices” button itself does not show like it...

    Question: I use Adagio Payments to process customer credit cards, and I love that when I post the cash batch, the money shows up in my bank. However, I would like the system to email the customer a receipt automatically. Is there any way to do this in...

    Question: My AR representative just completed our daily deposit. Everything went well except with one account. The invoices for this one account are not appearing in the cash batch. I had everyone who has access to AR create a cash batch and call up this...

    Question: How do I make File > New External an active choice, so that I can create a View from an Excel sheet? It is my understanding that GridView should allow me to attach to an Excel sheet. I thought I could do this in GridView by selecting File...

    Question: We recently received this message on a check run: “The following check payments were changed to avoid overpayment and/or to respect recent changes in document status and payment control variables.” What does this mean is happening? Answer: That...

    Question: When I create a new department by copying an existing one, it appears the only options are to clone all accounts or none. Is there a way to toggle which accounts you want to clone? Answer: When you copy a Department in Ledger, by default the...