Adagio Tip of the Month: AR invoices Not in Cash Batch

Oct 14, 2021

Question: My AR representative just completed our daily deposit. Everything went well except with one account. The invoices for this one account are not appearing in the cash batch.

I had everyone who has access to AR create a cash batch and call up this one account, and they all confirm the invoices do not appear in the batch. When simply reviewing the account the invoices are there. I have done a data integrity check (all is good) and I have had everyone shut down and reboot (nothing changed). I should also mention if I “pretend” to make an AR adjustment to this account, the invoices come up.

None of this make sense to me. Can you help?

Answer: If the Invoice details are showing up when you view the Customer’s Transactions tab, go to the Accounting tab to see if the Account type is Open Item or Balance Forward.

To pay customers more easily by document, it should be Open Item.

This tip was inspired by a posting on the Softrak Technical Support Forum, where registered Adagio Accounting users can post questions to get answered by Softrak, members of the Adagio Consultant community, and fellow Adagio Accounting users. Be sure to check it out!