Adagio Tip Of The Month: MAPI email and Adagio

Apr 16, 2020

Question: After running EFT in Payables, we are getting the following message: “A program is trying to send an e-mail message on your behalf”. While the emails themselves get sent successfully, the issue is that we have to keep clicking on the OK button after each EFT advice is emailed. Can this be avoided somehow?

Answer: That is a security message from Windows 7 when the MAPI email option is being used in the Adagio email setup. It’s there to prevent malicious software from automatically sending emails.

Since Windows 7 is near end of life, you should just upgrade to Windows 10 and use the “Outlook” option in the Adagio email setup. Then you shouldn’t get that prompt anymore.

The other alternatives are to buy and download a program called “Click Yes” that will override that setting or to set up Direct settings using your SMTP server.

Also, it is worth noting that in some circumstances Adagio will still use MAPI to send email out of Adagio even in Windows 10. So if you are using Windows 10 and seeing this message, then “Click Yes” or Direct Settings are currently the only ways around that security message.

This tip was inspired by a posting on the Softrak Technical Support Forum, where registered Adagio Accounting users can post questions to get answered by Softrak, members of the Adagio Consultant community, and fellow Adagio Accounting users. Be sure to check it out!