Adagio Tip Of The Month: New User Printer Issues

Aug 15, 2020

Question: When our new user prints a check the check prints off centre – 1cm left and 1cm high – cutting off some of the writing. We are using blank check stock. When other users print checks, they print correctly. Everyone is using the same check template/specification.

Any suggestion how to correct this?

Answer: It may be their Windows screen resolution size. It needs to be 100% and right now it may be set to larger. After you fix the setting you will need to reboot your computer for the change to take effect.

Or, If you’re using Windows 10, it’s more likely that it’s the Windows Regional Settings.

On the machines that are printing correctly, in the Windows control panel, go to Clock and Region > Change date, time or number formats > Administrative tab. Note if the “Language for non-Unicode programs” is English Canada or English US. Then go to the machine that is not printing correctly and follow the same steps and if it’s not the same, click on the “Change system locale…” button and make it the same as the other machines. This change will also require a reboot.

This tip was inspired by a posting on the Softrak Technical Support Forum, where registered Adagio Accounting users can post questions to get answered by Softrak, members of the Adagio Consultant community, and fellow Adagio Accounting users. Be sure to check it out!